Privacy Policy

1. Introduction

SquareDiff, LLC ("SquareDiff," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, use our services, or interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

Information that identifies you personally, including:

• Name and job title
• Company name and business address
• Email address and telephone number
• Billing and payment information
• Any other information you choose to provide

2.2 Technical Information

Information collected automatically when you use our Services:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

2.3 Client Data

When providing our AI agent services, we may process data that you provide to us for the purpose of developing, training, or optimizing AI agents. This data remains your property and is processed solely according to your instructions and our service agreement.

3. How We Use Your Information

We use information that we collect about you or that you provide to us:

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, subject to confidentiality obligations
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of SquareDiff, our clients, or others
• With Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

For client data processed as part of our AI services, retention periods are determined by our service agreements. Upon termination of services, client data will be returned or deleted according to the terms of our agreement.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information in certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

SquareDiff, LLC
Email: privacy@squarediff.com

For data protection inquiries or to exercise your privacy rights, please email us at the address above with "Privacy Request" in the subject line.